Privacy Policy

Privacy Policy

 

What does Tweetgoo collect about me if I use the mobile App?

Tweetgoo offers you the opportunity to stay in touch with the friends and contacts you’ve made no matter where you are. You can do this by using your mobile phone or by downloading an application to your desktop that allows you to share your location with other users.

When you use your mobile or the desktop application, we will collect information about WiFi access points as well as other location information about your longitude and latitude. That information helps us identify your physical location so that it can be displayed and shared with other members choosing to view “nearby” posts.

If you have enabled location services, but wish to turn it off, you can do so by the following methods:

  1. iPhone app — settings, privacy, location services, Tweetgoo
  2. Android — profile, privacy, off

We, or our third-party advertising partners, may also collect and use your device identifier to serve relevant ads to you through the App. You can opt out of targeted advertising by (i) becoming payers and/ or (ii) opting not to share data with any partner platforms but still to receive advertisements.

How long will Tweetgoo keep my data?

If you have not logged on to your account for a period of 30 months, your profile and any pictures will be deleted. Where you request that your profile is deleted via the app or website, it is immediately made unavailable and fully deleted within 30 days.

Correspondence with our Customer Support team will be retained for longer to allow us to deal with any subsequent queries you may have but will usually be deleted within 6 years if there are no queries.

Anonymised information about activity on Tweetgoo is retained for longer for statistical and product research purposes but this is not attributable to an individual once the profile has been deleted.

Information such as payment information, IP addresses, mobile numbers and email addresses are retained for anti-fraud and anti-spam purposes for as long as they are relevant. This is usually determined by the expiry of the payment method.

What information does Tweetgoo collect about me if I’m under 18?

Tweetgoo does not knowingly collect any information about or market to children, minors or anyone under the age of majority. If we become aware that a child, minor or anyone under the age of 18 has registered with us and provided us with personal data, we will take steps to terminate that person’s registration and delete their Profile information from Tweetgoo. If we do delete a Profile because you violated our no children rules, we may retain your email and IP address to ensure that you do not try to get around our rules by creating a new Profile.

What information does Tweetgoo collect about my friends and contacts?

You can choose to invite your friends to join Tweetgoo to make sure that they also get the benefits of meeting new people. To make it easier to search and find friends and acquaintances on Tweetgoo, users may search for other members by email address. If you want to invite your friends and contacts to Tweetgoo, we will send an email invitation from Tweetgoo in your name or you can send an SMS (if you use our Android or iPhone App) to your friends and contacts encouraging them to sign up to Tweetgoo. If any of the individuals you have invited do not register within a few days, Tweetgoo may occasionally send reminder emails on your behalf to those individuals. You can choose to invite all your friends or only a select few by simply unticking the names of those friends you do not wish to invite, but please remember you must not invite any children to join. You are responsible for ensuring that your friend has agreed to receiving a Tweetgoo invite.

When you import your contacts, we store their name and email address or their mobile number so that we can automatically connect you and your friend. Tweetgoo does not sell these email addresses or mobile numbers or use them to send any other communication besides email invitations. The friend may contact Tweetgoo to request the removal of their information from our database by visiting Feedback page. Any such request will only apply to addresses or mobile numbers we have at the time of the request and not to any addresses or mobile numbers that the member/user provides to us later.

Who does Tweetgoo share information with?

We may share aggregated information with such parties as Foursquare that includes your personal data (but which doesn’t identify you directly), together with other information including log data with third parties for industry analysis and demographic profiling and to deliver targeted advertising about other products and services.

We share your data with the following categories of third-parties:

  1. Information technology companies (hardware and software) which provide services to support our products
  2. Fraud prevention and anti-spam providers to protect the service from criminal activity
  3. Moderators to monitor activity on the site/apps and approve content
  4. Advertising partners, market places and providers of targeted advertising
  5. Law enforcement agencies, where we are required to by law or to protect the vital interests of a person
  6. Payment processing and telecommunications companies to facilitate payments for our premium services

We ensure these parties must adhere to strict data protection and confidentiality provisions that are consistent with this Policy. Measures are taken to ensure that the data shared is non-attributable to the greatest extent possible.

In the event that Tweetgoo or any of its affiliates undergoes a business transition or change of ownership, such as a merger, acquisition by another company, re- organisation, or sale of all or a portion of its assets, or in the event of insolvency or administration, we may be required to disclose your personal data.

 

How does Tweetgoo protect my personal data?

Tweetgoo has implemented appropriate security measures to protect and prevent the loss, misuse, and alteration of the information under our control, including your personal data. Our technical experts at Tweetgoo work hard to ensure your secure use of our site.

While we take reasonable precautions against possible security breaches of our website, member database and records no website or internet transmission is completely secure and we cannot guarantee that unauthorised access, hacking, data loss, or other breaches will never occur. We urge you to take steps to keep your personal data safe (including your password) and to log out of your account after use. If you lose your password or give it out, or another service provider that you use suffers a data breach and you have used the same credentials with that service provider as you have with Tweetgoo, your personal data may be compromised. If that happens, please report it to Support via Feedback page.

Where is my personal data kept?

We want you to be able to access Tweetgoo wherever you happen to be in the world. To enable us to provide that service, we operate a global network of servers including in the US, Hong Kong, Czech Republic and Russia. The hardware is located in third-party data centres but is owned by Tweetgoo. Data collected by advertising partners may also be held outside the European Economic Area. We ensure that the data is adequately protected by ensuring that valid, legal mechanisms are in place such as: EU approved model clauses (which can be found here), US privacy shield certification (more information can be found here); and implementing robust contractual standards.

Does Tweetgoo collect any other personal data about me?

If you contact our Customer Support team via Feedback page, we will receive your email address, and may track your IP address as well as the information you send to us to help resolve your query. We will keep records of our communications with you, including any complaints that we receive from you about other users (and from other users about you) for 6 years after deletion of your account.

Does Tweetgoo use my personal data for any other purpose?

We may use material that you post on the open access areas of Tweetgoo in advertising and promotional materials on our partner sites and partner products. We believe these uses are in line with our legitimate interests in enabling us to improve our site and better tailor your online experience to meet your needs.

We use your personal data to resolve disputes, troubleshoot problems and enforce our Terms and Conditions of Use.

What are 'cookies' and what 'cookies' does Tweetgoo use?

We collect information by placing cookies on your computer or mobile. A cookie is a piece of text stored on your computer or mobile by your web browser. They are basically a tool that stores information about website visits, recognises you and your preferences each time you visit Tweetgoo, and ensures site functionality and enables us to provide the services our members request.

When you visit the publicly available sections of Tweetgoo, a session ID cookie is placed on your computer that only lasts while you’re visiting. We also place persistent cookies (also known as local storage devices) on members’ computers, so that Tweetgoo remembers them and makes their login experience faster and easier. We may use persistent tracking cookies on your mobile device, mainly for security protection purposes, such as to prevent phishers, scammers, unauthorised log in attempts, and to help you access your hacked account. We do not use any information whilst you are logged off.

You may set your browser and your mobile settings to block cookies and local storage devices, but if you do so, you may not be able to access the features that Tweetgoo offers.

Tweetgoo's use of cookies and local storage devices basically falls into the following categories:

  • those that are strictly necessary to deliver the services and products you have requested, such as, for example purchasing Tweetgoo Premium;
  • cookies related to the performance of Tweetgoo's site, such as analytics that help us determine how our site is performing and ensuring a smooth and trouble free experience for our members and visitors;
  • cookies related to the functionality of Tweetgoo's site, such as remembering your preferences at log in or your preferred language or allowing you to chat, add photos and instant message Tweetgoo members;
  • third party cookies which link to other social networks and which you request via social plugins; and
  • cookies used to improve and target advertising to you based on what’s relevant to you, to improve reporting on any advertising campaign and to avoid showing you ads you have already seen.

Tweetgoo uses cookies and local storage devices so that we know who you are, what interests you and so that you can do the things online that you want to do, like chat with new people, share your content and buy Tweetgoo Premium knowing that your data will be secure. Below is a table to explain Tweetgoo's cookie functions and why they’re used.

These cookies and local storage devices provide the functionality that our Tweetgoo members enjoy, such as uploading of photographs, chats, instant messaging, your account settings and your request to have Tweetgoo as your homepage or your search preference. We also use cookies to help provide experiences, such as links to other social media sites, social plugins and video content, including making it easier for you to share content between Tweetgoo with your other favourite social networks.

In some cases, the site feature you choose may allow a third party to place cookies or local storage devices on your computer. The third party who places cookies on your device is responsible for how they process their data and Tweetgoo recommends that you read their privacy policies. Third parties who place cookies on your device when you use Tweetgoo include, and we have included a link to their privacy policies:

Cookie Functions Cookie Purposes
Analytics and research Tweetgoo uses Google Analytics to collect information about how visitors use the Tweetgoo site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. For more information about Google’s privacy policy, please visit http://www.google.com/intl/en/policies/
Authentication These cookies help us to identify our members so that when you’re logged in, you can enjoy Tweetgoo's offerings, experiences and various features, such as uploading photographs, chatting and can localise your experience, such as when you’ve requested to view Tweetgoo's site in your local language or when you’ve asked Tweetgoo to ‘remember me’. These cookies also help to remember who invited you to join Tweetgoo.
Security and site integrity

We use cookies and other devices, such as CAPTCHAs, to help keep Tweetgoo and our members safe and secure. These cookies do things like protect Tweetgoo users from spam and fraud, by ensuring the safety of your personal data when you shop on Tweetgoo for things like Tweetgoo Premium.

We may use persistent cookies, which will help us to ensure we have identified the same device is logging into the correct account. These types of cookies also help with our anti-spam measures and may help us to prevent phishers, scammers, unauthorised log -in attempts to your account and accessing any hacked accounts.

Site features and services

Twitter, https://twitter.com/privacy Facebook, https://en-gb.facebook.com/policy.php YouTube, http://www.google.co.uk/intl/en/policies/privacy/ AddThis, http://www.addthis.com/privacy Performance We need to use certain cookies and local storage devices to ensure our members have the best possible experience, such as assisting with your navigation of our site, ensuring pages load up quickly and respond faster to your requests for Tweetgoo services

Targeted advertising We sometimes conduct advertising campaigns using DoubleClick, a Google company, who will also place cookies. To find out about DoubleClick cookies and how to control those cookies, go to:https://policies.google.com/technologies/ads.

Our use of cookies and local share devices, including the specific cookie names, may change over time, but will generally fall into the above categories. We will notify you of any important changes to our use of cookies and local storage devices If you would like to know more about cookies, including flash cookies/local storage devices, the following websites provide useful information:

This Privacy Policy was last updated on 2 Nov. 2018.